Download Group KPI Report
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Employee menu, and click Group KPI. After the operator target page appears, click the 'Download Group KPI Analytic' Button.
And then, the file will be generated and you can download the file by clicking the 'Download' icon ( 
). If you open the file, data will be displayed as shown images below.
Penjelasan Komponen:
From - To
Indicates the period target report.
Name
Group's name.
Ticket Target Score
The group's average percentage of ticket targets was accomplished.
Time Target Score
The group's average percentage of time targets have been accomplished.
Total
The group's average percentage of accomplishing the ticket and time targets.
You can also download files from detailed group KPI by selecting the group and clicking the 'Detail' button on the detail column. Then, go to the bottom of the page and click 'Download Group KPI Analytic'.
Component Explanation:
Date
Indicates the period target.
Channel
Indicates target's channel.
Ticket Target Detail
Indicates total tickets achieved from targeted tickets.
Ticket Target Score
Percentage total achieved ticket by the group.
Time Target Detail
Indicates total time achieved from targeted tickets.
Time Target Score
Percentage of the total time target achieved by the group.
Total
The average percentage of total target time and ticket from that group.
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