# Add Tags to Chat Tickets

After understanding how to add a classifier, the next question is: **how do you add tags to tickets?** In the 3Dolphins system, there are two ways to add tags to chat tickets: manually and automatically.

For example, if you want to tag tickets that contain messages about order status in the application such as **Live Chat – Check Status** you can use this feature to categorize them accordingly.

![Example of Tag](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Ffs9IrFrrqsYZEumV1Cw8%2Fcek%20status.png?alt=media\&token=32ec859b-aa84-4fc6-ad54-e9e8240d894b)

So, let's take a look at the difference between manual tagging and automatic tagging.

### **Manual Tagging**

Manual tagging is a tag that you can manually add to a ticket by expanding the ticket and clicking **'Tags'**, then selecting one of the tags and clicking the **'Edit Tags'** button to save, then the tag will appear on the ticket.

![Add Manual Tagging](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FssFLCSHBsCjYDZDmGmLv%2FEdit%20Tags.png?alt=media\&token=5ba103f7-e51b-4121-bee0-8feaefcca439)

For example, tag the ticket with Live Chat – Check Status, as shown in the image below.

![Manual Tag Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FWdpTg4pRwTMyZHmTvW7q%2FEdit%20Tags%201.png?alt=media\&token=2455fd33-fa80-4214-85e8-dad785340675)

### **Automatic Tagging**

Automatic tagging is a tag that is automatically added to a ticket when the ticket is created.

To enable automatic tagging, go to **Customer Service > Paragraph Classifier**, and turn on the automatic classifier by toggling the switch button to '**On'**.

![Automatic Classifier ON](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FLfggyeMHwuFgX0GjBYEF%2Fautomate%20clasifier%20on.png?alt=media\&token=3e6ff7a0-30f8-4f2e-be34-9713981d42a6)

Additionally, you must run the train process on the classifier. Training the classifier helps minimize errors during ticket tagging. To do this, click the '**Train'** button at the top-right corner of the page and wait for the training process to complete.

![Train Process](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F3Aig3PFNMj6cw3TxEKuk%2FTrain%20Process.png?alt=media\&token=bdf89787-5077-49df-a113-b998a5629826)

After you activate the automatic classifier and train the module, you will see tags appear automatically based on the content of incoming messages. For example, if a customer sends a message that matches content in the classifier module (e.g.: What’s the status of my order?), the ticket will automatically be labeled Live Chat – Check Status, based on the label defined in the classifier module, as shown in the image below.

![Automatic Tagging](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FsQE3CzK7uL6GgtXFuJPo%2Fautomatic%20taging.png?alt=media\&token=e26c555c-82f8-4966-bb58-7cfa0f528f79)