> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/paragraph-classifier/add-tags-to-chat-tickets.md).

# Add Tags to Chat Tickets

After understanding how to add a classifier, the next question is: **how do you add tags to tickets?** In the 3Dolphins system, there are two ways to add tags to chat tickets: manually and automatically.

For example, if you want to tag tickets that contain messages about order status in the application such as **Live Chat – Check Status** you can use this feature to categorize them accordingly.

![Example of Tag](/files/9QhKTap4XOpljGEVlLcr)

So, let's take a look at the difference between manual tagging and automatic tagging.

### **Manual Tagging**

Manual tagging is a tag that you can manually add to a ticket by expanding the ticket and clicking **'Tags'**, then selecting one of the tags and clicking the **'Edit Tags'** button to save, then the tag will appear on the ticket.

![Add Manual Tagging](/files/hvmFJabQndxx4rxt5OBl)

For example, tag the ticket with Live Chat – Check Status, as shown in the image below.

![Manual Tag Added](/files/SAKxSr9rB1vTBkoArFly)

### **Automatic Tagging**

Automatic tagging is a tag that is automatically added to a ticket when the ticket is created.

To enable automatic tagging, go to **Customer Service > Paragraph Classifier**, and turn on the automatic classifier by toggling the switch button to '**On'**.

![Automatic Classifier ON](/files/SEB5xT3QnyOduP9jpiBq)

Additionally, you must run the train process on the classifier. Training the classifier helps minimize errors during ticket tagging. To do this, click the '**Train'** button at the top-right corner of the page and wait for the training process to complete.

![Train Process](/files/y9diPxNo1nzsmhANO8K0)

After you activate the automatic classifier and train the module, you will see tags appear automatically based on the content of incoming messages. For example, if a customer sends a message that matches content in the classifier module (e.g.: What’s the status of my order?), the ticket will automatically be labeled Live Chat – Check Status, based on the label defined in the classifier module, as shown in the image below.

![Automatic Tagging](/files/WlM5I05905HBOaSKygrE)