Message
When you want to configure the content of a notification message to be sent to customers, you can use the Message feature.
In the Message section, there are two parts there are on the left side of the page is used to configure the message, while the right side serves as a preview that displays how the message will appear before it is sent to the customer, as shown in the image below.
Component Explanation:
Title
The title of the Notification that you will sent.
Notification Template
List of notification templates that have been created on the Templates page. Choose a template according to the broadcast message that you want.
Optimized delivery method
To specify whether the message is sent using Message Lite (true) or not (false).
Note: If this checkbox is selected, the sent message will be recorded as a Marketing Lite message in WhatsApp Usage Analytics.
Header Format
This section will be displayed only when the template header is configured as a media type (e.g., image, video, or document).
Template Variables
The Template Variables section dynamically updates based on the selected template. Variables are displayed according to the predefined header or body on the template. If variables are set in the body, the body variables will appear.
Trigger dialog on broadcast
Use this feature to add a dialog flow to your broadcast. For example, if you want the bot to actively respond to message when the broadcast is sent.
Workflow Integration
To specify the workflow that will be executed when a broadcast message is sent.
Note: The field will automatically be disabled if you have already configured 'Require workflow when sending notifications' on the template page.
Previous
Button for back to Account & Recipients setting.
Next
Button for continuing to Send or Schedule setting.
Broadcast Message Menggunakan Message Lite
The Message Lite feature in Broadcast Message is designed to enable more optimal and efficient message delivery to customers. By selecting the Optimized delivery method option, the system will send broadcast messages using the Message Lite mechanism.
Messages sent via Message Lite will be recorded as marketing_lite in the WhatsApp Usage Analytics menu.
After you send the message, the notification received by the customer will appear as shown in the image below.
When the notification is successfully delivered to the customer, the broadcast data will be displayed on the Analytics WhatsApp page with the status “Delivered” and the Origin Type set to Marketing Lite, as shown in the image below.
Broadcast Message Using Header
As an example, if you want to send a greeting message that includes an image to your customers, you can select the “skincare_promo” template. In the Header Format section, there is a field available for uploading the image you want to display in the message, as shown in the image below.
When the notification is successfully executed, the image will appear on the customer’s side, as shown in the image below.
Broadcast Message Using Variable
When you want to send a skincare promotion to customers, you can select the template promo_skincare_september. This template contains two variables that you can fill in as needed.
For example, you can assign variable {{1}} with the recipient’s name and variable {{2}} with the product category. The message to be sent to the recipient will then be displayed in the Preview, as shown in the image below.
After you send the message, the notification displayed to the customer will appear as shown in the image below.
Broadcast Message Using Bot Dialog
You can also use Dialog Flow to reply to messages from customers. This allows the bot to automatically respond based on the customer’s message content through a defined trigger when they reply to your broadcast.
Make sure you have created a dialog flow beforehand on this page and ensure he bot has been activated on the WhatsApp channel.
For example, you can create a dialog about end-of-month promotions. Within the dialog flow, you may add an intent named "end of September promotion". When this intent is triggered, the system will activate the dialog associated with that intent. An example of the intent can be seen in the image below.
After successfully creating the dialog, make sure you have added the dialog ( 
) and attached it to the intended bot on the Bot Manager page. For example, you attach it to the Bella bot with the dialog title Promo Akhir Bulan, as shown in the image below.
On the Message page, you can click the dropdown menu or type the Dialog Flow title in the trigger dialog field, as shown in the image below.
When the notification is successfully sent to the customer and the customer submits a question related to the intention, the dialog will be triggered, and the bot will respond to the question based on the content of the dialog flow, as shown in the image below.
Broadcast Message Menggunakan Workflow
Available only on 3Dolphins SRM version 7.
You can also send messages directly using a workflow to automate the message delivery process to customers without requiring any customer interaction.
On the Message page, you can select the desired workflow by clicking the dropdown menu or typing the workflow title in the Workflow Integration field, as shown in the image below.
After the workflow is selected, the system will automatically execute the message delivery process according to the logic and conditions you have defined within the workflow.
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