# Message When you want to configure the content of a notification message to be sent to customers, you can use the **Message** feature. In the **Message** section, there are two parts there are on the left side of the page is used to configure the message, while the right side serves as a preview that displays how the message will appear before it is sent to the customer, as shown in the image below.

**Component Explanation:**

Name	Description
Title	The title of the Notification that you will sent.
Notification Template	List of notification templates that have been created on the Templates page. Choose a template according to the broadcast message that you want.
Optimized delivery method	To specify whether the message is sent using Message API (true) or not (false). Note: If this checkbox is selected, the sent message will be recorded as a Marketing Lite message in WhatsApp Usage Analytics.
Header Format	This section will be displayed only when the template header is configured as a media type (e.g., image, video, or document).
Template Variables	The Template Variables section dynamically updates based on the selected template. Variables are displayed according to the predefined header or body on the template. If variables are set in the body, the body variables will appear.
Trigger dialog on broadcast	Use this feature to add a dialog flow to your broadcast. For example, if you want the bot to actively respond to message when the broadcast is sent.
Workflow Integration	To specify the workflow that will be executed when a broadcast message is sent. Note: The field will automatically be disabled if you have already configured 'Require workflow when sending notifications' on the template page.
Previous	Button for back to Account & Recipients setting.
Next	Button for continuing to Send or Schedule setting.

### Broadcast Message Using Marketing Message API The **Message API** feature in Broadcast Message is designed to enable more optimal and efficient message delivery to customers. By selecting the **Optimized delivery method** option, the system will send broadcast messages using the **Message API** mechanism. {% hint style="info" %} Messages sent via **Marketing** **Message API** will be recorded as **Marketing Lite** in the [**WhatsApp Usage Analytics**](/analytic/whatsapp.md) menu.\ \ To learn more about the template feature used as a Marketing Message API template, you can visit [this](/marketing/template/request-template/marketing-template/standard-message/header-template.md#document) page. {% endhint %}

After you send the message, the notification received by the customer will appear as shown in the image below.

Broadcast Marketing lite on Customer Side

When the notification is successfully delivered to the customer, the broadcast data will be displayed on the Analytics WhatsApp page with the status **“Delivered”** and the **Origin Type** set to **Marketing Lite**, as shown in the image below.

### Broadcast Message Using Header As an example, if you want to send a greeting message that includes an image to your customers, you can select the **“skincare\_promo”** template. In the **Header Format** section, there is a field available for uploading the image you want to display in the message, as shown in the image below.

When the notification is successfully executed, the image will appear on the customer’s side, as shown in the image below.

Broadcast Message Image on Customer Side

### Broadcast Message Using Variable When you want to send a skincare promotion to customers, you can select the template promo\_skincare\_september. This template contains two variables that you can fill in as needed. For example, you can assign variable {{1}} with the recipient’s name and variable {{2}} with the product category. The message to be sent to the recipient will then be displayed in the Preview, as shown in the image below.

After you send the message, the notification displayed to the customer will appear as shown in the image below.

### Broadcast Message Using Bot Dialog You can also use **Dialog Flow** to reply to messages from customers. This allows the bot to automatically respond based on the customer’s message content through a defined trigger when they reply to your broadcast. {% hint style="info" %} Make sure you have created a dialog flow beforehand on [this](/bot-settings/dialog-flows.md) page and ensure he bot has been activated on the WhatsApp channel. {% endhint %} For example, you can create a dialog about end-of-month promotions. Within the dialog flow, you may add an intent named **"end of September promotion"**. When this intent is triggered, the system will activate the dialog associated with that intent. An example of the intent can be seen in the image below. After successfully creating the dialog, make sure you have added the dialog (

) and attached it to the intended bot on the [Bot Manager](/bot-settings/bot-manager.md) page. For example, you attach it to the **Bella** bot with the dialog title **Promo Akhir Bulan**, as shown in the image below.

On the [**Message**](/marketing/notification/create-notification/message.md) page, you can click the dropdown menu or type the Dialog Flow title in the trigger dialog field, as shown in the image below.

When the notification is successfully sent to the customer and the customer submits a question related to the intention, the dialog will be triggered, and the bot will respond to the question based on the content of the dialog flow, as shown in the image below.

### Broadcast Message Menggunakan Workflow {% hint style="info" %} Available only on 3Dolphins SRM version 7. {% endhint %} You can also send messages directly using a workflow to automate the message delivery process to customers without requiring any customer interaction. On the **Message** page, you can select the desired workflow by clicking the **dropdown menu** or typing the workflow title in the **Workflow Integration** field, as shown in the image below.

After the workflow is selected, the system will automatically execute the message delivery process according to the logic and conditions you have defined within the workflow. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/marketing/notification/create-notification/message.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.