# Create New Unit
This section explains how to create a new unit so that its ticket distribution queue is separate from other channels and configure the transfer process between each unit.
To create a new unit, enter the **Customer Service** menu and click the **Unit Management** menu. At the top right click the **'+New Unit'** button, as shown below.
Create New Unit
A pop-up window will appear to add new unit. Enter the components as needed.
Add New Unit
**Component Explanation:**
| Name | Description |
| ------------------------ | ----------------------------------------------------------------------------------------- |
| Unit Name | Your unit name. |
| Channel Unit | Select channels that will include in this unit. |
| Allowed Transfer to Unit | Select the objective unit to receive ticket transfers from the selected **Channel Unit**. |
You will receive a success notification and your new unit will appear on the unit management page, as shown images below.
