> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/unit-management/create-new-unit.md).

# Create New Unit

This section explains how to create a new unit so that its ticket distribution queue is separate from other channels and configure the transfer process between each unit.

To create a new unit, enter the **Customer Service** menu and click the **Unit Management** menu. At the top right click the **'+New Unit'** button, as shown below.

<figure><img src="/files/oMtTezFuJhfZT1XNsHme" alt=""><figcaption><p>Create New Unit</p></figcaption></figure>

A pop-up window will appear to add new unit. Enter the components as needed.

<figure><img src="/files/T1ziW5Qr7Y3I4PRSBtpb" alt=""><figcaption><p>Add New Unit</p></figcaption></figure>

**Component Explanation:**

| Name                     | Description                                                                               |
| ------------------------ | ----------------------------------------------------------------------------------------- |
| Unit Name                | Your unit name.                                                                           |
| Channel Unit             | Select channels that will include in this unit.                                           |
| Allowed Transfer to Unit | Select the objective unit to receive ticket transfers from the selected **Channel Unit**. |

You will receive a success notification and your new unit will appear on the unit management page, as shown images below.&#x20;

<figure><img src="/files/X0NgLrJg9O9A3x04v9rI" alt=""><figcaption><p>Unit Created Success</p></figcaption></figure>