Create New Unit

This section explains how to create a new unit so that its ticket distribution queue is separate from other channels and configure the transfer process between each unit.

To create a new unit, enter the Customer Service menu and click the Unit Management menu. At the top right click the '+New Unit' button, as shown below.

Create New Unit

A pop-up window will appear to add new unit. Enter the components as needed.

Add New Unit

Component Explanation:

Name	Description
Unit Name	Your unit name.
Channel Unit	Select channels that will include in this unit.
Allowed Transfer to Unit	Select the objective unit to receive ticket transfers from the selected Channel Unit.

You will receive a success notification and your new unit will appear on the unit management page, as shown images below.

Unit Created Success