Create New Unit
This section explains how to create a new unit so that its ticket distribution queue is separate from other channels and configure the transfer process between each unit.
To create a new unit, enter the Customer Service menu and click the Unit Management menu. At the top right click the '+New Unit' button, as shown below.
A pop-up window will appear to add new unit. Enter the components as needed.
Component Explanation:
| Name | Description |
|---|---|
Unit Name | Your unit name. |
Channel Unit | Select channels that will include in this unit. |
Allowed Transfer to Unit | Select the objective unit to receive ticket transfers from the selected Channel Unit. |
You will receive a success notification and your new unit will appear on the unit management page, as shown images below.
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