Create New Unit
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This section explains how to create a new unit so that its ticket distribution queue is separate from other channels and configure the transfer process between each unit.
To create a new unit, enter the Customer Service menu and click the Unit Management menu. At the top right click the '+New Unit' button, as shown below.
A pop-up window will appear to add new unit. Enter the components as needed.
Component Explanation:
Unit Name
Your unit name.
Channel Unit
Select channels that will include in this unit.
Allowed Transfer to Unit
Select the objective unit to receive ticket transfers from the selected Channel Unit.
You will receive a success notification and your new unit will appear on the unit management page, as shown images below.
