Download Net Promotor Score

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click Net Promotor Score. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download net promotor score, click 'Generate Report'.

Generate Report Net Promotor Score

And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.

Excel File Net Promotor Score Report

Component Explanation:

Name	Description
Date Send Survey	Indicates time the NPS survey was sent to the customer.
Date Respond Surevey	Indicates time the customer resubmits the survey.
Tikcet Number	Unique number of each ticket.
Customer ID	Your customer ID.
Agent Name	Indicates agent's name that is responsible handled this ticket.
Source	Indicates the channel account where the ticket was created.
Channel	Indicates your channel type.
Group	Indicates your agent's goup.
NPS	The NPS value provided by your customers.