# Download Net Promotor Score

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Net Promotor Score**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download net promotor score, click **'Generate Report'**.

![Generate Report Net Promotor Score](/files/YJWNaLdDLEoY1m1NDGLO)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File Net Promotor Score Report](/files/48W9ZcnAb6mF1OIzO9Nf)

**Component Explanation:**

| Name                 | Description                                                     |
| -------------------- | --------------------------------------------------------------- |
| Date Send Survey     | Indicates time the NPS survey was sent to the customer.         |
| Date Respond Surevey | Indicates time the customer resubmits the survey.               |
| Tikcet Number        | Unique number of each ticket.                                   |
| Customer ID          | Your customer ID.                                               |
| Agent Name           | Indicates agent's name that is responsible handled this ticket. |
| Source               | Indicates the channel account where the ticket was created.     |
| Channel              | Indicates your channel type.                                    |
| Group                | Indicates your agent's goup.                                    |
| NPS                  | The NPS value provided by your customers.                       |


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