> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/live-agent/net-promotor-score/download-net-promotor-score.md).

# Download Net Promotor Score

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Net Promotor Score**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download net promotor score, click **'Generate Report'**.

![Generate Report Net Promotor Score](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FHZ143AkvlYQGRQg2dtTa%2FGenerate%20Report%20Net%20Promotor%20Score.png?alt=media\&token=df5d6071-5307-47df-8a3c-b8419489e9c9)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MTdUxSLxVKD4HLzyBhs%2F-MTdruFSB2IIQVmJg9yu%2FDownload%20Button.png?alt=media&amp;token=4a95a7cc-14be-4890-b250-de17168631e4" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File Net Promotor Score Report](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FA7HYO0UIBODU8qLmvBwb%2FExcel%20File%20Net%20Promotor%20Score.png?alt=media\&token=7cc02c8c-4582-4d5c-a760-7ffebbf530e5)

**Component Explanation:**

| Name                 | Description                                                     |
| -------------------- | --------------------------------------------------------------- |
| Date Send Survey     | Indicates time the NPS survey was sent to the customer.         |
| Date Respond Surevey | Indicates time the customer resubmits the survey.               |
| Tikcet Number        | Unique number of each ticket.                                   |
| Customer ID          | Your customer ID.                                               |
| Agent Name           | Indicates agent's name that is responsible handled this ticket. |
| Source               | Indicates the channel account where the ticket was created.     |
| Channel              | Indicates your channel type.                                    |
| Group                | Indicates your agent's goup.                                    |
| NPS                  | The NPS value provided by your customers.                       |