> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/live-agent/net-promotor-score/download-net-promotor-score.md). # Download Net Promotor Score Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Net Promotor Score**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download net promotor score, click **'Generate Report'**. ![Generate Report Net Promotor Score](/files/YJWNaLdDLEoY1m1NDGLO) And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( ). If you open the file, data will be displayed as shown images below. ![Excel File Net Promotor Score Report](/files/48W9ZcnAb6mF1OIzO9Nf) **Component Explanation:** | Name | Description | | -------------------- | --------------------------------------------------------------- | | Date Send Survey | Indicates time the NPS survey was sent to the customer. | | Date Respond Surevey | Indicates time the customer resubmits the survey. | | Tikcet Number | Unique number of each ticket. | | Customer ID | Your customer ID. | | Agent Name | Indicates agent's name that is responsible handled this ticket. | | Source | Indicates the channel account where the ticket was created. | | Channel | Indicates your channel type. | | Group | Indicates your agent's goup. | | NPS | The NPS value provided by your customers. |