Download Operator Target
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Employee menu, and click Operator Target. After the operator target page appears, click the 'Download Operator Target' Button.
Component Explanation:
| Name | Description |
|---|---|
Agent Name | Agent's name. |
From - To | Indicates the period target report. |
Average Ticket Target Score | The Agent's average percentage of ticket targets accomplished. |
Average Time Target Score | The Agent's average percentage of time targets have been accomplished. |
Total | The Agent's average percentage of accomplishing the ticket and time targets. |
Detail | Action 'detail' button to view the detailed report of the agent's operator target. |
You can also download files from detailed operator target by selecting an agent and clicking the 'Detail' button on the detail column. Then, go to the bottom of the page and click 'Download Operator Target'.
Component Explanation:
| Name | Description |
|---|---|
Month | Indicates the period target. |
Channel | Indicates target's channel. |
Ticket Target Detail | Indicates total tickets achieved from targeted tickets. |
Ticket Target Score | Percentage total achieved ticket by the agent. |
Time Target Detail | Indicates total time achieved from targeted tickets. |
Time Target Score | Percentage of the total time target achieved by the Agent. |
Total | The average percentage of total target time and ticket. |
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