Download Operator Target

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Employee menu, and click Operator Target. After the operator target page appears, click the 'Download Operator Target' Button.

Generate Report Operator Target

And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.

Excel File Operator Target Report

Component Explanation:

Name	Description
Agent Name	Agent's name.
From - To	Indicates the period target report.
Average Ticket Target Score	The Agent's average percentage of ticket targets accomplished.
Average Time Target Score	The Agent's average percentage of time targets have been accomplished.
Total	The Agent's average percentage of accomplishing the ticket and time targets.
Detail	Action 'detail' button to view the detailed report of the agent's operator target.

You can also download files from detailed operator target by selecting an agent and clicking the 'Detail' button on the detail column. Then, go to the bottom of the page and click 'Download Operator Target'.

Excel File Detail Operator Target Report

Component Explanation:

Name	Description
Month	Indicates the period target.
Channel	Indicates target's channel.
Ticket Target Detail	Indicates total tickets achieved from targeted tickets.
Ticket Target Score	Percentage total achieved ticket by the agent.
Time Target Detail	Indicates total time achieved from targeted tickets.
Time Target Score	Percentage of the total time target achieved by the Agent.
Total	The average percentage of total target time and ticket.