> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/employee/operator-target/download-operator-target.md).

# Download Operator Target

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Employee** menu, and click **Operator Target**. After the operator target page appears, click the **'Download Operator Target'** Button.

![Generate Report Operator Target](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FmiRu8Xbwz6H0lrX6EWuJ%2FGenerate%20Report%20Operator%20Target.png?alt=media\&token=39b055f7-e312-40cc-980d-6155dff3e53d)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MTdUxSLxVKD4HLzyBhs%2F-MTdruFSB2IIQVmJg9yu%2FDownload%20Button.png?alt=media&amp;token=4a95a7cc-14be-4890-b250-de17168631e4" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.&#x20;

![Excel File Operator Target Report](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FQ9EEa97Y0MgPmXzSUQCK%2FExcel%20file%20operator%20target%20report.png?alt=media\&token=13ca3f5a-319a-4ffc-876a-8930734eb4ea)

**Component Explanation:**

| Name                        | Description                                                                        |
| --------------------------- | ---------------------------------------------------------------------------------- |
| Agent Name                  | Agent's name.                                                                      |
| From - To                   | Indicates the period target report.                                                |
| Average Ticket Target Score | The Agent's average percentage of ticket targets accomplished.                     |
| Average Time Target Score   | The Agent's average percentage of time targets have been accomplished.             |
| Total                       | The Agent's average percentage of accomplishing the ticket and time targets.       |
| Detail                      | Action 'detail' button to view the detailed report of the agent's operator target. |

You can also download files from detailed operator target by selecting an agent and clicking the **'Detail'** button on the detail column. Then, go to the bottom of the page and click **'Download Operator Target'**.&#x20;

![Excel File Detail Operator Target Report](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F0O5JksS9yavmo0hglcdE%2FExcel%20file%20detail%20operator%20target%20report.png?alt=media\&token=36a2063c-14ad-40e6-92a7-21b0e27ca608)

**Component Explanation:**

| Name                 | Description                                                |
| -------------------- | ---------------------------------------------------------- |
| Month                | Indicates the period target.                               |
| Channel              | Indicates target's channel.                                |
| Ticket Target Detail | Indicates total tickets achieved from targeted tickets.    |
| Ticket Target Score  | Percentage total achieved ticket by the agent.             |
| Time Target Detail   | Indicates total time achieved from targeted tickets.       |
| Time Target Score    | Percentage of the total time target achieved by the Agent. |
| Total                | The average percentage of total target time and ticket.    |