# Reopen Ticket
This feature allows the Agent to send a request to the Supervisors to reopen the ticket after it is resolved and closed. It can happen for multiple reasons, maybe it’s because the Agent incorrectly gave ticket severity, tags, etc. or the Agent forgot to add a customer case or even remark on the ticket. This is good for the Agent to make sure that doesn’t happen.
The supervisor can also use this feature without needing any approval. If the case is like that, the ticket will be moved into their **Inbox** tab. The ticket also cannot be reopened if the customer account still has an active ticket until it is closed.
This is the step if the agent will be adding a customer case but the ticket has been closed. First, you will go to the closed tab then, on the selected ticket, you can click the **'Reopen Ticket'** button ( 
). Then, you will be prompted to confirm the reopen ticket request, click **'Request Reopen'** to process reopen ticket or you can click **'cancel'** to return to the closed tab.
Reopening a ticket will require Supervisor approval. In the upper right corner dashboard supervisors, you can view the **Reopen Ticket Request** section. In the pop-up of reopen ticket request, select a ticket and click the **'Allow'** button to approve reopen ticket or you can click **‘Deny‘** to reject reopen ticket.
If the request to reopen ticket is approved by the supervisor, the ticket will return to the **Inbox** tab with the status ticket is 'Pending' and you will receive success notification on your notification section.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.3dolphins.ai/customer-service/dashboard/reopen-ticket.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.