> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/smartcall/add-new-rule-for-smartcall.md).

# Create New Rule

This section describes how to run the smartcall channel and how the customer message can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu, then you will see the Rule Management page, on the top right section click the **'+ New Rule'** button, as shown below.

![Add New Rule](/files/nrSxPZ4zQiW0cReTFxQI)

You will see a pop-up to add a new rule channel, select the smartcall channel by clicking the **'Add Channel'** icon (<img src="/files/-MVL_LukgW9VPPMjtiEi" alt="" data-size="line">), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add Smartcall Channel](/files/BofaV3o6Np9T3GH3vjNS)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When smartcall channel rule has been added successfully, you will see that rule in the list of rule management, as shown image below.

![Smartcall Channel Rule Created](/files/yOqVgLnwRG3GFIa8S6fj)

After the rule channel is successfully created, to receive an incoming telephone from smartcall, add team members to the rule by clicking the **'Add'** icon (![](/files/-MWc9TBKqwpeUh1ihorG)).

![Add Team Member](/files/ECOI4YwqXXwyGoGxAGXz)

When team members successfully added and appear on **available teams**, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent smartcall channel rule updates.
{% endhint %}

![Configure Team Member](/files/w80HTXrFFsapTDkrfFFa)

**Component Explanation:**

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get ticket first in a channel.        |
| Max. Assignment | The amount tickets are assigned or handled by the users. |