# Create New Rule

This section describes how to run the smartcall channel and how the customer message can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu, then you will see the Rule Management page, on the top right section click the **'+ New Rule'** button, as shown below.

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fiqe915cfwgLnJdcXzfp6%2FCreate%20new%20rule%20smartcall.png?alt=media\&token=54502323-6432-436b-9cfa-b5e44697d40c)

You will see a pop-up to add a new rule channel, select the smartcall channel by clicking the **'Add Channel'** icon (<img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVL_LukgW9VPPMjtiEi%2FScreen%20Shot%202021-03-09%20at%2017.42.58.png?alt=media&#x26;token=a02ad5f2-7973-4544-aa80-e009fafe37a8" alt="" data-size="line">), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add Smartcall Channel](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FC0tBly8IcawQBjjvKFJt%2FAdd%20New%20Rule.png?alt=media\&token=ef686a86-f417-440f-a284-2cc1e76ef31e)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When smartcall channel rule has been added successfully, you will see that rule in the list of rule management, as shown image below.

![Smartcall Channel Rule Created](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FjVJWEMjg7H3SdMQlZFGb%2FNew%20Rule%20Added.png?alt=media\&token=cb3c6835-c6b2-4cf3-b5f6-6466fbb3960f)

After the rule channel is successfully created, to receive an incoming telephone from smartcall, add team members to the rule by clicking the **'Add'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9TBKqwpeUh1ihorG%2FAdd%20Team%20member%20Button.png?alt=media\&token=2f9d69cd-7852-4528-9222-d6a45027e9f0)).

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FJ4RWRGoMrsrHVyxojvuA%2FAdd%20team%20member.png?alt=media\&token=16e40d3b-c576-4247-b07a-e957462a1075)

When team members successfully added and appear on **available teams**, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent smartcall channel rule updates.
{% endhint %}

![Configure Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F0vl9L31xZuu0jG0KkbV8%2FTeam%20Member%20Added.png?alt=media\&token=bf4fba04-d877-4b9e-b7d6-960d90ed9b01)

**Component Explanation:**

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get ticket first in a channel.        |
| Max. Assignment | The amount tickets are assigned or handled by the users. |