Create New Rule

This section describes how to run the smartcall channel and how the customer message can be received as an incoming ticket to the Inbox tab agent by doing the following steps:

To create a new rule channel, go to the Customer Service menu and click the Rule Management menu, then you will see the Rule Management page, on the top right section click the '+ New Rule' button, as shown below.

Component Explanation:

When smartcall channel rule has been added successfully, you will see that rule in the list of rule management, as shown image below.

When team members successfully added and appear on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

Remember to select the 'Rule Out Of Sync' button to activate all of your latest recent smartcall channel rule updates.

Component Explanation:

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