Create New Group KPI

Group KPI feature allows Supervisors to create targets for each channel assigned by each group. In the top right corner, click on the 'Add KPI' button. Then, you will see a pop-up for adding a group KPI module, as shown below.

Add Group KPI Module

Component Explanation:

Name	Description
Year	Select a year to apply this KPI.
Month Period	Select a month to apply this KPI. Note: Do not add the previous month from the month when you will add this KPI.
Select Group	Select a group to apply this KPI.
Select Channel	Select a channel to apply this KPI. Note: You can select a channel after selecting a group.
Ticket Target	The number of target tickets to reach this KPI.
Time Target	How long (in minutes) to achieve the previously set ticket target for this KPI.