Download Attendance Report
Last updated
Last updated
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Employee menu, and click Attendance Report. After the operator target page appears, click the 'Download Attendance Report' Button.
And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.
Component Explanation:
| Name | Description |
|---|---|
Employee | Agent's name. |
Date | Indicates report's date. |
First In | Indicates agent's first check-in time for that shift. |
Last Out | Indicates agent's last check-out time for that shift. |
Entry Early | How much ahead of the scheduled shift time the agent has checked in. |
Entry Late | How much passed of the scheduled shift time the agent has checked in. |
Exit Early | How much ahead of the scheduled shift time the agent has checked out. |
Exit Late | How much passed of the scheduled shift time the agent has checked out. |
Shift | Agent's shift name. |
ATS (Average Time Spent) | Represents the average agent's time spent on their shift. Here's how to calculate ATS:
ATS = 32 minutes 43 seconds/ 60 minutes ATS = 54.36% |
ATS Average | Average ATS agent of all shifts. |
Reason Check In | Indicates the user's rationale for the latency entering their shift. |
Reason Check Out | Indicates the user's rationale for ending their shift early. |
