Bypass Ticket Distribution for High Profile Customer

We added filter functions and bypass distribution actions specifically for high-profile users. You can filter these users based on the number of followers, and then set certain actions on the ticket submission form. This automatic filter only applies to tickets submitted through the Instagram channel.

For example, an influencer, actress, or actor usually has a large following and can be categorized as a VIP customer. To provide the best service to VIP customers, you can use the bypass ticket distribution feature, so that their tickets are directly routed to the best customer service team without having to wait too long. This way, you can respond and handle tickets from VIP customers more quickly and efficiently.

Configure Bypass Ticket Distribution

In the example above, when the system receives a ticket from a customer who has more than 100 followers, the ticket will be automatically distributed to the Operator or Supervisor even if there are proactive rules that are ignored.

Ticket from Channel Instagram

Ticket will be automatically distribute to agents if there are agents available. But, if the agent is not available, the ticket will be entered on unassigned tab of supervisor.