# Reply Signature

This feature is to configure agent's reply signature on the chat ticket.

![System Settings - Reply Signature](/files/gWUCH5LZAHpD4IqGprT9)

For example, you can create a reply signature according to your needs in the reply signature field. As in Ticket Configuration above, we make an example of a separator for reply signature i.e stripe (-), so that when a customer’s message is replied by an agent, the message will have a reply signature and nick name of agent that replies to the message.

If you enable reply signature, you will see the contents message from the agent : \[message] \[reply\_signature] \[nick\_name].

![Reply Signature](/files/hVJxvyKfiLzKs0FAGr9a)

Consider the example image above, you will see content message from the User that consists of :

* \[message] : Hi {customer\_name}, saat ini kamu tersambung dengan Customer Service, dengan saya agen {agent\_name} yang akan membantumu.
* \[reply signature] : ” – “
* \[nick name] : Zulfa Fahimah


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/reply-signature.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.