> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/reply-signature.md).

# Reply Signature

This feature is to configure agent's reply signature on the chat ticket.

![System Settings - Reply Signature](/files/gWUCH5LZAHpD4IqGprT9)

For example, you can create a reply signature according to your needs in the reply signature field. As in Ticket Configuration above, we make an example of a separator for reply signature i.e stripe (-), so that when a customer’s message is replied by an agent, the message will have a reply signature and nick name of agent that replies to the message.

If you enable reply signature, you will see the contents message from the agent : \[message] \[reply\_signature] \[nick\_name].

![Reply Signature](/files/hVJxvyKfiLzKs0FAGr9a)

Consider the example image above, you will see content message from the User that consists of :

* \[message] : Hi {customer\_name}, saat ini kamu tersambung dengan Customer Service, dengan saya agen {agent\_name} yang akan membantumu.
* \[reply signature] : ” – “
* \[nick name] : Zulfa Fahimah