# Reply Signature

This feature is to configure agent's reply signature on the chat ticket.

![System Settings - Reply Signature](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FsK5S3E5VMNQPiM9BSvQt%2FReply%20signature%20system%20settings.png?alt=media\&token=712a681d-d0aa-4997-b46c-cbf09756fed3)

For example, you can create a reply signature according to your needs in the reply signature field. As in Ticket Configuration above, we make an example of a separator for reply signature i.e stripe (-), so that when a customer’s message is replied by an agent, the message will have a reply signature and nick name of agent that replies to the message.

If you enable reply signature, you will see the contents message from the agent : \[message] \[reply\_signature] \[nick\_name].

![Reply Signature](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fv13Emr0ClOl88jKMPInN%2FSignature%20on%20Chat.png?alt=media\&token=3e88cce4-492f-4f11-b297-831963ae9d1c)

Consider the example image above, you will see content message from the User that consists of :

* \[message] : Hi {customer\_name}, saat ini kamu tersambung dengan Customer Service, dengan saya agen {agent\_name} yang akan membantumu.
* \[reply signature] : ” – “
* \[nick name] : Zulfa Fahimah