Case Timeline
Case timeline allows you to view customer case history. When users add a customer case to the customer ticket, by default a case history will appear on the customer’s contact. For example, in the Customer Support > Ticket Activity, you can add a customer case, as shown images below.
Then, the case history will automatically appear in the case timeline by clicking on the Customer Contact menu > select contact > click 'Case Timeline', as in the following image.
You can also see the detailed case history, by clicking on the history case as shown below.
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