Add Appraisal Report

The criteria template will appear if matches between the channels in the criteria template and the selected channel ticket. For example, if the criteria template is created for the live chat channel, the template criteria will only appear on live chat tickets and not appear on telegram tickets, e-mail, etc.

Component Explanation:

After selecting template criteria, you can enter a score from each criteria. You may fill in the score based on the types of methods described above. For example, in criteria A with a score of 10 you fill in 'Yes', then the score will be calculated into the total score. Keep in mind, if one of the criteria is set as a critical point and one of the criteria value is 'No', then the entire critical point will be false and not included in the total score of the appraisal report.

If you're done, you can click ‘save’ button. And then, you will be prompted to confirm submit appraisal request, click ‘Yes’ to proceed or you can click ‘No’ to return to the performance rating page.

For example, click ‘Yes’ button. Then, tickets that have been appraised by Quality Assurance (QA) will be moved to the Ratings tab, as shown in the image below.

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