> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/send-faq.md).
# Send FAQ
Sometimes, you might need to send FAQ knowledge or information about product to reply chat of customer. FAQ Knowledge is a library that includes information about a product, service, or topic to answer frequently asked questions (FAQs) submitted by the customer. FAQ knowledge page allows your team to create FAQ Knowledge that will help your bot or agents answer customers more quickly and provide seamless customer support. For more information, please refer to the [FAQ Knowledge](/bot-settings/faq-knowledge.md) documentation page.
In conversation chat, click the **'Attachment'** (
) button. Select and click the **Send FAQ** menus. Then, you will see a pop-up to find FAQ. if you will update the FAQ before sending it to the customer, click the **'Attach'** (
) button, but if you will immediately send the FAQ to the customer without changing it first, click the **'Send'** (
) button.
If send knowledge to customers is successful, knowledge will appear in the conversations chat, such as the images below.
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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/send-faq.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.