# Send FAQ
Sometimes, you might need to send FAQ knowledge or information about product to reply chat of customer. FAQ Knowledge is a library that includes information about a product, service, or topic to answer frequently asked questions (FAQs) submitted by the customer. FAQ knowledge page allows your team to create FAQ Knowledge that will help your bot or agents answer customers more quickly and provide seamless customer support. For more information, please refer to the [FAQ Knowledge](/bot-settings/faq-knowledge.md) documentation page.
In conversation chat, click the **'Attachment'** (
) button. Select and click the **Send FAQ** menus. Then, you will see a pop-up to find FAQ. if you will update the FAQ before sending it to the customer, click the **'Attach'** (
) button, but if you will immediately send the FAQ to the customer without changing it first, click the **'Send'** (
) button.
If send knowledge to customers is successful, knowledge will appear in the conversations chat, such as the images below.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.3dolphins.ai/customer-service/dashboard/send-file-or-attachment/send-faq.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.