Send FAQ

Sometimes, you might need to send FAQ knowledge or information about product to reply chat of customer. FAQ Knowledge is a library that includes information about a product, service, or topic to answer frequently asked questions (FAQs) submitted by the customer. FAQ knowledge page allows your team to create FAQ Knowledge that will help your bot or agents answer customers more quickly and provide seamless customer support. For more information, please refer to the FAQ Knowledge documentation page.

In conversation chat, click the 'Attachment' () button. Select and click the Send FAQ menus. Then, you will see a pop-up to find FAQ. if you will update the FAQ before sending it to the customer, click the 'Attach' () button, but if you will immediately send the FAQ to the customer without changing it first, click the 'Send' () button.

Send FAQ

If send knowledge to customers is successful, knowledge will appear in the conversations chat, such as the images below.

FAQ Knowledge Sent