Download Live Agent SLA
Last updated
Last updated
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click Live Agent SLA. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download live agent SLA, click 'Generate Report'.
And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.
Component Explanation:
| Name | Description |
|---|---|
(Channel_Name) Ticket
Total ticket handled by the Agent on that channel.
(Channel_Name) SLA
Total tickets are within the specified SLA duration on that channel.
(Channel_Name) Replies
Total tickets that replied by the Agent on that channel.
(Channel_Name) Transfer
Total ticket transferred from the Agent on that channel.
(Channel_Name) Closed
Total ticket closed by the Agent on that channel.
