# Download Live Agent SLA
Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Live Agent SLA**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download live agent SLA, click **'Generate Report'**.
And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( 
). If you open the file, data will be displayed as shown images below.
**Component Explanation:**
| Name | Description |
| ------------------------ | -------------------------------------------------------------------- |
| (Channel\_Name) Ticket | Total ticket handled by the Agent on that channel. |
| (Channel\_Name) SLA | Total tickets are within the specified SLA duration on that channel. |
| (Channel\_Name) Replies | Total tickets that replied by the Agent on that channel. |
| (Channel\_Name) Transfer | Total ticket transferred from the Agent on that channel. |
| (Channel\_Name) Closed | Total ticket closed by the Agent on that channel. |
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