# Create New Rule

This section describes how to run the Webex channel and how the customer message can be received as an incoming ticket to the **Inbox** tab Agent, by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![New Rule ](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FvIhJihmhaWN6Mv8BB6N4%2FNew%20rule%20webex.png?alt=media\&token=37bb6d4b-b426-4da2-8085-5b90cba1a690)

You will see a pop-up to add a new rule channel, select the Webex channel by clicking the '**Add Channel'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9Mqbfuv2ov6B7-Ga%2FAdd%20Channel%20Button.png?alt=media\&token=068a1aaf-724c-463f-8566-d416e77c3838)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FKzlYdhl6ksXRrTgMagL7%2FAdd%20New%20rule.png?alt=media\&token=031d02a7-76a6-48e6-a310-ccaa9b5e336a)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When Webex channel rule has been added successfully, you will see the rule in the list of rule management as shown in the image below.

![New Rule Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FAWXJp4QuCbstzuVQDd0a%2FRule%20Added.png?alt=media\&token=cc8a974d-7ecc-4162-b232-bdefbe0c7a24)

After the rule channel is successfully created, to be able to receive an incoming message from Webex, add team members to the rule by clicking the **'Add'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9TBKqwpeUh1ihorG%2FAdd%20Team%20member%20Button.png?alt=media\&token=2f9d69cd-7852-4528-9222-d6a45027e9f0)).

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FBYtZKnVBLUIjfbGaOa4h%2FAdd%20Team%20Member.png?alt=media\&token=dc7c93c7-4b3d-4452-b94a-489c6e586f9e)

When team members successfully added, it will appear on **available teams.** You can configure priority and max. assignment ticket that can be entered or handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent Webex channel rule updates.
{% endhint %}

![Team Member Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FnriS7kO4CaoLWMEHNB02%2FTeam%20Member%20Added%20email%20edit.png?alt=media\&token=9019e247-2b9c-4c87-bf63-8ae3913f8ed0)

**Component Explanation:**

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get a ticket first in the channel.    |
| Max. Assignment | The amount tickets are assigned or handled by the users. |