> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/smartcall/result-of-create-new-smartcall-channel.md).

# Result of Create New Smartcall Channel

Click enable toggle to activate smartcall channel has been added.

![Smartcall Channel](/files/5kivy1CuflJwFRpeVjBF)

Customer make a call to your smartcall number then it becomes ticket to the **'Telephony'** tab Agent or tab supervisor with category '**Inbound**' ticket.

![Inbound Call](/files/-MWcA4Ol4GTCysEfuPzb)

You can also create an outgoing ticket by dialing your customer's number, which creates a ticket under the **Telephony** tab Agent or Supervisor with the category "Outbound" ticket. 

![Outbound Call](/files/MHWiWwFOHcS55E4znGLD)

{% hint style="info" %}
 If you log in as **'Agent'**, make sure your agent status is '**Available'**.
{% endhint %}