# Result of Create New Smartcall Channel

Click enable toggle to activate smartcall channel has been added.

![Smartcall Channel](/files/5kivy1CuflJwFRpeVjBF)

Customer make a call to your smartcall number then it becomes ticket to the **'Telephony'** tab Agent or tab supervisor with category '**Inbound**' ticket.

![Inbound Call](/files/-MWcA4Ol4GTCysEfuPzb)

You can also create an outgoing ticket by dialing your customer's number, which creates a ticket under the **Telephony** tab Agent or Supervisor with the category "Outbound" ticket. 

![Outbound Call](/files/MHWiWwFOHcS55E4znGLD)

{% hint style="info" %}
 If you log in as **'Agent'**, make sure your agent status is '**Available'**.
{% endhint %}


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