Number of Ticket History
This feature is to customize total of ticket numbers that will be displayed in the ticket history list on the 360 customer view.
For example, in the ticket configuration, the number of ticket history is set to 5, so the ticket history list at 360 customer views will only display 5 ticket numbers, as shown below.
You can view this ticket history in menu Customer Service > Customer Contact > then search customer's name and click customer's avatar.
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