FAQ Knowledge Contextual
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FAQ Knowledge contextual is used to display knowledge according to context or conditions. To activate the FAQ knowledge contextual function, create new knowledge and save it, choose the module and enter the context in the knowledge setting before clicking the 'save' button.
Component Explanation:
Language
To set the language of the knowledge.
Module
To choose or create new module for the knowledge.
Context
To describe the context of the knowledge.
Effective
Effective date of the knowledge.
Expire
Expired date of the knowledge.
On the Bot Settings page, click the Bot Manager submenu. Then, select the bot and activate the contextual bot by clicking the 'On' toggle.
However, if the context is filled in, the bot will display the answer to the question that was entered, like the image below.
Make sure that the FAQ Knowledge that will be used is already attached in Bot. Click the 'Bot Emulator' button () and you will see a pop-up conversation emulator bot. Enter what user might says and click () icon. If the context field is empty, it will display unrecognized message like the image below.
