Send Video

To make your Bot conversations more varied than standard text messages by adding a digital asset video. You can use a digital asset video to provide information about a product so that the information presented looks more attractive and can provide an overview of the product being described. You can upload video with ‘mp4’ and ‘m4v’ file types, with max. size upload is 2MB.

Then how do I add or attach a video to the bot answer?

  1. Create assets in the Digital Library > 'Send Video'. Then select video, input heading and digital group then, click the 'save' button.

  2. Create knowledge and attach digital assets videos that have been made in the first point.

  3. The last step, make sure you attach the knowledge to the bot.

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