> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/dashboard/reassign-ticket.md).

# Reassign Ticket

A Ticket reassign happens when a ticket, originally assigned to one agent, is assigned again to another agent. It could happen because the ticket doesn’t fall under the first agent’s expertise or the original agent is unavailable. A Supervisor can reassign tickets using the **'Reassign'** button or **'Batch Reassign'** button.

Then what is the difference between the reassign button and the batch reassign button? The **reassign** button can be used when you are going to reassign a ticket one by one to agents, while the **batch reassign** button can be used when you are going to reassign multiple tickets to agents.

For example, in the dashboard, you can select a ticket and click the **'Reassign'** button ( <img src="/files/-MOVngJTycJ-_zSU_XLB" alt="" data-size="original"> ). Then, in the pop-up to reassign ticket, select team member and click the **'Reassign**' button as shown images below.

![Pop-up Reassign Ticket](/files/06p0rikVuYRapYLC1Ryr)

After the ticket has been reassigned to the team member, supervisors can monitor the ticket on the **Team** tab.

![Supervisor's Team Tab](/files/gIC28yKjIyUKLF0fVL0U)

And then, ticket that has been reassign to team member will go to the **inbox** tab of team member as shown in the image below.

![Agent's Inbox Tab](/files/8n2M52ZUy68DPBw3eWhF)