# Reassign Ticket

A Ticket reassign happens when a ticket, originally assigned to one agent, is assigned again to another agent. It could happen because the ticket doesn’t fall under the first agent’s expertise or the original agent is unavailable. A Supervisor can reassign tickets using the **'Reassign'** button or **'Batch Reassign'** button.

Then what is the difference between the reassign button and the batch reassign button? The **reassign** button can be used when you are going to reassign a ticket one by one to agents, while the **batch reassign** button can be used when you are going to reassign multiple tickets to agents.

For example, in the dashboard, you can select a ticket and click the **'Reassign'** button ( <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MOVi_IUZSUdkmpAY3sO%2F-MOVngJTycJ-_zSU_XLB%2FReassign%20Button.PNG?alt=media&#x26;token=c5e26853-a01b-499b-b5dc-caf765d3e614" alt="" data-size="original"> ). Then, in the pop-up to reassign ticket, select team member and click the **'Reassign**' button as shown images below.

![Pop-up Reassign Ticket](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fu69aoBU7sf66UQM8elfE%2Fpop-up%20reassign%20ticket.png?alt=media\&token=57952188-245c-429c-88e6-5e507c74b418)

After the ticket has been reassigned to the team member, supervisors can monitor the ticket on the **Team** tab.

![Supervisor's Team Tab](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F2JXoOE4P0PXgGSwbCON0%2FTeam%20Tab.png?alt=media\&token=c30a567d-d459-48b9-bd54-632de89ac9bf)

And then, ticket that has been reassign to team member will go to the **inbox** tab of team member as shown in the image below.

![Agent's Inbox Tab](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FuEepGfTaRwWGZ2XcbqCd%2FAgent%20Inbox%20Tab.png?alt=media\&token=dbb6758a-efba-479a-947e-5a58136f1808)