Create New Teaser

When you want to enhance communication effectiveness, you can use this feature to display teasers that are both informative and engaging for customers. The teaser feature can be utilized to deliver important announcements, special promotions, or service updates.

To get started, go to the Teaser Management page and click the '+New Teaser' button located at the top-right corner of the page, as shown in the following image.

On the left side of the page is a form dedicated for designing your teaser, while the right side features a preview that shows how the teaser will appear when displayed.

Component Explanation:

Name	Description
Select Category	Select one category for your live chat teaser. Each category is described in more detail below: Alert: To provide alert notifications to customers, for example, related to network problems that reduce live chat performance or other issues. Information: It is used if your teaser contains information needed by your customers such as requests to update the app versions or other related information. Campaign/Product Highlight: It is used if the teaser contains promotional elements or product offers.
Teaser Name	Used as a teaser identifier.
Teaser Header	The teaser title that will be displayed to customers.
Description	Indicates the content of the description for the upcoming teaser. The description entered must be 350 characters or less. You can also add a URL, image, or icon that will be displayed on your teaser.
Start Date	Indicates the start date when the teaser is activated.
End Date	Indicates the date when the teaser is deactivated.
Attach Icon	To add a small icon to the teaser, which will be directed to a local directory.
Attach Image	To add an image to the teaser, which will later be directed to a local directory.
Channel	Select the channel where the teaser will be displayed. There are several channels that can accommodate the teaser feature, such as Live Chat, WhatsApp, Twitter, Facebook Messenger, and Instagram DM. Notes: Adding a teaser requires the selection of at least one channel.
Color Theme	Color picker for the teaser banner.
Dialog	Displays a pop-up dialog when the teaser is closed by the customer. You can set the duration (in seconds) for the pop-up dialog. If you do not wish to display a pop-up dialog, select the option "I don't want to use dialog." Notes: You are required to choose between these two options when adding a teaser.
Pop-up Banner	The teaser will be presented in pop-up format and designed to be more visually engaging as an additional media for conveying important information. Note: This feature can be configured for all teaser categories.

When you complete defining the teaser components, click the 'Save' button to save your new teaser with teaser status "Inactive" or click the 'Save and Publish' button to save and immediately apply changes to the predetermined selected channel with teaser status "Active".