Create New Teaser

To display the latest information, you must first create a teaser model. You can create a teaser by clicking the '+ New Teaser' button at the upper right of the page.

You will see create a new teaser page. On the left side of the page is the teaser customization form, and on the right is a live preview showing how the teaser will appear later.

Component Explanation:


Select Category

Select one category for your live chat teaser. Each category is described in more detail below:

  • Alert: To provide alert notifications to customers, for example, related to network problems that reduce live chat performance or other issues.

  • Information: It is used if your teaser contains information needed by your customers such as requests to update the app versions or other related information.

  • Campaign/Product Highlight: It is used if the teaser contains promotional elements or product offers.


Your title teaser live chat.


Indicates the content of the description for the upcoming teaser. The description entered must be 200 characters or less. You can also add a URL, image, or icon that will be displayed on your teaser. Note: You can only select either icons or images in one teaser with maximum size is 200Kb for each file. Only the chatroom window will display the image


Select the channel where the teaser will be displayed. There are several channels that can accommodate the teaser feature, such as Live Chat, Twitter, Facebook Messenger, Twitter and Instagram DM. Notes: Adding a teaser requires the selection of at least one channel.

Color Theme

Color picker for the teaser banner.


To show a pop-up notification upon the consumer closing the teaser.

If you don't want to display the pop-up dialog, select the "I don't want to use dialog" option. Notes: You are required to choose between these two options when adding a teaser.

When you complete defining the teaser components, click the 'Save' button to save your new teaser with teaser status "Inactive" or click the 'Save and Publish' button to save and immediately apply changes to the predetermined selected channel with teaser status "Active".

For example, if you select the 'Save and Publish' button, your teaser will automatically change, as shown below.

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