# Severity Required Before Closed

This feature allows you to add severity level to the ticket before it closed. 

![System Settings - Severity Required Before Close](/files/dwijoCK7VaJLhsYrZilZ)

For example, enable the 'severity required before closed' feature by selecting the 'True' option. Then, when you close the ticket and the severity level has not been selected, you will see a pop-up warning notification to add severity level as shown below.

![Severity Required](/files/RIWrPI1yK1Ut4RtN3iPY)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/severity-required-before-closed.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.