> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/virtual-agent/bot-overview/intent-data.md).

# Intent Data

Intent data is behavioral information collected about an individual’s online activities, combining both topic and context data based on knowledge.

To view or download intent data users, select module and click the **'Intent Data'** icon (![](/files/-MWSu4G-SBgAdM5vm348)). And then you can see a pop-up list of intent data users.

![Intent Data](/files/RO15nUMeXAt2Oe8nPkMH)

You can also download the intent data report into file (.xls) and save them to drive for offline viewing to analyze your intent data and intent scores using external applications. You can download the report at the pop-up bottom list user's intent data and click the **'Download'** button.

![Download Intent Data](/files/X3V2FLvZHsqWUSt46ENc)

If you open the file, data will be displayed as shown images below. 

![Excel File Intent Data Report](/files/asdKZ83fEb2GbwYuE6Dl)

**Component Explanation:**

| Name          | Description                                          |
| ------------- | ---------------------------------------------------- |
| Created Date  | Indicates when the customer engaged the intent.      |
| Account Id    | Account ID customer.                                 |
| Account Name  | Account name customer.                               |
| Channel       | Indicates channel type where the ticket was created. |
| Ticket Number | Unique number for each ticket.                       |
| Entity        | Your dialog or knowledge name.                       |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.3dolphins.ai/analytic/virtual-agent/bot-overview/intent-data.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.