Intent Data
Intent data is behavioral information collected about an individual’s online activities, combining both topic and context data based on knowledge.
To view or download intent data users, select module and click the 'Intent Data' icon (
). And then you can see a pop-up list of intent data users.
You can also download the intent data report into file (.xls) and save them to drive for offline viewing to analyze your intent data and intent scores using external applications. You can download the report at the pop-up bottom list user's intent data and click the 'Download' button.
If you open the file, data will be displayed as shown images below.
Component Explanation:
Created Date
Indicates when the customer engaged the intent.
Account Id
Account ID customer.
Account Name
Account name customer.
Channel
Indicates channel type where the ticket was created.
Ticket Number
Unique number for each ticket.
Entity
Your dialog or knowledge name.
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