Intent Data

Intent data is behavioral information collected about an individual’s online activities, combining both topic and context data based on knowledge.

You can also download the intent data report into file (.xls) and save them to drive for offline viewing to analyze your intent data and intent scores using external applications. You can download the report at the pop-up bottom list user's intent data and click the 'Download' button.

If you open the file, data will be displayed as shown images below.

Component Explanation:


Created Date

Indicates when the customer engaged the intent.

Account Id

Account ID customer.

Account Name

Account name customer.


Indicates channel type where the ticket was created.

Ticket Number

Unique number for each ticket.


Your dialog or knowledge name.

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