Intent Data

Intent data is behavioral information collected about an individual’s online activities, combining both topic and context data based on knowledge.

To view or download intent data users, select module and click the 'Intent Data' icon (). And then you can see a pop-up list of intent data users.

Intent Data

You can also download the intent data report into file (.xls) and save them to drive for offline viewing to analyze your intent data and intent scores using external applications. You can download the report at the pop-up bottom list user's intent data and click the 'Download' button.

Download Intent Data

If you open the file, data will be displayed as shown images below.

Excel File Intent Data Report

Component Explanation:

Name	Description
Created Date	Indicates when the customer engaged the intent.
Account Id	Account ID customer.
Account Name	Account name customer.
Channel	Indicates channel type where the ticket was created.
Ticket Number	Unique number for each ticket.
Entity	Your dialog or knowledge name.