Bot Engagement
To view the statistics, go to your analytic and click the bot engagement that you can find on the left sidebar. Here you can check the total active users, new user, the pie chart from your bots channel were popular the most, customer word of cloud and bot word of cloud. First, go to the Analytic menu and click the Virtual Agent menu, then click Bot Engagement menu which you can find on the left sidebar.
Then, select Bot to display the bot engagement data such as below.
Component Explanation:
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