Create New Channel Email Inbox

This section explains how to create a new email inbox channel by following the steps described below:

Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page such images below.

On the channel connector page, click the 'Plus' button in the channel email inbox, and then you will see a pop-up channel setting. Select the email account type that you want to integrate.

Outlook Email

The following fields must be completed for configuring channel outlook email settings.

Component Explanation:

After complete, click the 'save' button first.

After the channel has been successfully created and saved, click the 'Config Edit' channel button. Click the 'Authorize' button on the pop-up channel setting. Sign in using your company email address.

You will see permission-requested access to your business email account. Review and then accept permission.

Click 'Proceed' when the authentication process is complete.

Congratulations, your outlook email channel is now ready to use.

Other Email

The following fields must be completed for configuring channel email settings.

Component Explanation:

Channel Setting LOB

To specify whose Line of Business has access to this email channel. You can refer to this page for further explanation about LOB.

Channel Setting Send Alias

This function allows you to customize the appearance of your name and email address, possibly because you need to personalize the name and email address displayed to customers.

Component Explanation:

The e-mail channel that was successfully added either using outlook or other email types will appear according to the example image below.

Component Explanation:

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