Create New Channel Smartcall
Last updated
Last updated
This section describes how to create a new Smartcall channel by doing the following steps:
Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page as seen images below.
On the channel connector page, click the 'Plus' button in the Smartcall channel. Then, you will see a pop-up channel setting. Enter required component to create channel and click 'Save'.
Component Explanation:
The smartcall channel that was successfully added will appear according to the image below.
Component Explanation:
| Name | Description |
|---|---|
| No. | Name | Description |
|---|---|---|
Channel Name
Name of your channel.
Server
Link server from smartcall.
WebSocket Server
Link WebSocket server from smartcall.
1
Channel Name
Name of your smartcall channel. Hover on the channel name to view the channel port
2
Channel ID
Each channel registered in Omni Channel 3Dolphins has a different ID.
3
Channel Config Button
Click to edit LOB that can access this channel.
4
Delete Channel
Click to delete this channel.
5
Online/Offline Button
Click to turn on or off the channel. Red means offline, Green means online.
6
Refresh Button
Refresh your channel at any time to ensure you are always up to date with the refresh button.
