Create New Channel Smartcall

This section describes how to create a new Smartcall channel by doing the following steps:

Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page as seen images below.

Channel Connector

On the channel connector page, click the 'Plus' button in the Smartcall channel. Then, you will see a pop-up channel setting. Enter required component to create channel and click 'Save'.

Add Channel

Component Explanation:

Name	Description
Channel Name	Name of your channel.
Server	Link server from smartcall.
WebSocket Server	Link WebSocket server from smartcall.

The smartcall channel that was successfully added will appear according to the image below.

Channel Smartcall Added

Component Explanation:

No.	Name	Description
1	Channel Name	Name of your smartcall channel. Hover on the channel name to view the channel port
2	Channel ID	Each channel registered in Omni Channel 3Dolphins has a different ID.
3	Channel Config Button	Click to edit LOB that can access this channel.
4	Delete Channel	Click to delete this channel.
5	Online/Offline Button	Click to turn on or off the channel. Red means offline, Green means online.
6	Refresh Button	Refresh your channel at any time to ensure you are always up to date with the refresh button.