Create New Channel Smartcall
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This section describes how to create a new Smartcall channel by doing the following steps:
Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page as seen images below.
On the channel connector page, click the 'Plus' button in the Smartcall channel. Then, you will see a pop-up channel setting. Enter required component to create channel and click 'Save'.
Component Explanation:
Channel Name
Name of your channel.
Server
Link server from smartcall.
WebSocket Server
Link WebSocket server from smartcall.
The smartcall channel that was successfully added will appear according to the image below.
Component Explanation:
1
Channel Name
Name of your smartcall channel. Hover on the channel name to view the channel port
2
Channel ID
Each channel registered in Omni Channel 3Dolphins has a different ID.
3
Channel Config Button
Click to edit LOB that can access this channel.
4
Delete Channel
Click to delete this channel.
5
Online/Offline Button
Click to turn on or off the channel. Red means offline, Green means online.
6
Refresh Button
Refresh your channel at any time to ensure you are always up to date with the refresh button.
