Create New Channel Smartcall
This section describes how to create a new Smartcall channel by doing the following steps:
Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page as seen images below.
On the channel connector page, click the 'Plus' button in the Smartcall channel. Then, you will see a pop-up channel setting. Enter required component to create channel and click 'Save'.
Component Explanation:
| Name | Description |
|---|---|
Channel Name | Name of your channel. |
Server | Link server from smartcall. |
WebSocket Server | Link WebSocket server from smartcall. |
The smartcall channel that was successfully added will appear according to the image below.
Component Explanation:
| No. | Name | Description |
|---|---|---|
1 | Channel Name | Name of your smartcall channel. Hover on the channel name to view the channel port |
2 | Channel ID | Each channel registered in Omni Channel 3Dolphins has a different ID. |
3 | Channel Config Button | Click to edit LOB that can access this channel. |
4 | Delete Channel | Click to delete this channel. |
5 | Online/Offline Button | Click to turn on or off the channel. Red means offline, Green means online. |
6 | Refresh Button | Refresh your channel at any time to ensure you are always up to date with the refresh button. |
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