Create New Channel Smartcall

This section describes how to create a new Smartcall channel by doing the following steps:

Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page as seen images below.

On the channel connector page, click the 'Plus' button in the Smartcall channel. Then, you will see a pop-up channel setting. Enter required component to create channel and click 'Save'.

Component Explanation:


Channel Name

Name of your channel.


Link server from smartcall.

WebSocket Server

Link WebSocket server from smartcall.

The smartcall channel that was successfully added will appear according to the image below.

Component Explanation:

No. NameDescription


Channel Name

Name of your smartcall channel. Hover on the channel name to view the channel port


Channel ID

Each channel registered in Omni Channel 3Dolphins has a different ID.


Channel Config Button

Click to edit LOB that can access this channel.


Delete Channel

Click to delete this channel.


Online/Offline Button

Click to turn on or off the channel. Red means offline, Green means online.


Refresh Button

Refresh your channel at any time to ensure you are always up to date with the refresh button.

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