> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/line/create-new-rule.md).

# Create New Rule

This section describes how to run the Line channel and how the customer message can be received as an incoming ticket to the **Inbox** tab Agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![Create New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F1SXrVLvVCnquiUQnjjSY%2FCreate%20New%20Rule.png?alt=media\&token=4f18bd69-e640-4dfc-9b28-773541dfb949)

You will see a pop-up to add a new rule channel. Select the channel by clicking the **'Add Channel'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9Mqbfuv2ov6B7-Ga%2FAdd%20Channel%20Button.png?alt=media\&token=068a1aaf-724c-463f-8566-d416e77c3838)), and then you will be asked to enter the rule name and max assignment ticket on the channel. Then, click **'Save'**.

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FypiRARvRv9iyMwC3uJ6a%2FAdd%20New%20Rule.png?alt=media\&token=06b08e8a-b36b-4fe3-a76d-7574dd1cf487)

**Component Explanation:**

| Name           | Description                                          |
| -------------- | ---------------------------------------------------- |
| Rule Name      | Your channel name rule to create.                    |
| Max Assignment | The amount tickets are assigned to the channel rule. |

When Line channel rule has been added successfully, you will see the rule in the list of rule management as shown image below.

![Line Rule Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Frrj2k7Zz4OSgVgeTwGrW%2FRule%20line%20created.png?alt=media\&token=401798ed-c7a8-4119-b4a4-7feab9112f03)

Add team members to the rule by clicking the **'Add'** icon after the rule channel is successfully created to receive an incoming message from Line account. 

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FLbRF29vUKF2G1dUN6Kdo%2FAdd%20team%20member.png?alt=media\&token=00d74e71-1d07-4c6c-bb62-8a2c140a13e4)

When team members are successfully added, it will appear on **available teams.** You can configure priority and max assignment tickets handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate your latest Line channel rule updates.
{% endhint %}

![Team Member Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FrTjbadlc1T7K5zcR1qEJ%2FTeam%20member%20added.png?alt=media\&token=48971c5b-c5a4-4a97-b394-a88d122cc179)

**Component Explanation:** 

| Name           | Description                                              |
| -------------- | -------------------------------------------------------- |
| Priority       | To decide who will get chats first in a channel.         |
| Max Assignment | The amount tickets are assigned or handled by the users. |