> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/dashboard/search-in-dashboard.md).

# Search in Dashboard

In one case, there may be some issues where Agent has to find the customer information but only has the keyword. So, this feature allows you to find customer information quickly based on ‘customer name‘, ‘ticket number‘, ‘ telephone number‘, ‘subject of email‘ or ‘body ticket (message)‘. 

![Search Feature](/files/z8CmS5IjFCKDJ9Ia8IW6)

After you've typed the information into the search box, click the 'search' button. If search is successful, you will see customer information in the **Tickets** tab, **Contacts** tab, and the **Archive Tickets** tab based on filtered tickets, as shown below.

![Search Result](/files/Q26ODYhmen0eZ3o9k3zd)

You might also search for tickets based on the form entered on the ticket. In the search ticket field, type any information related to the form.

{% hint style="info" %}
**Note:** Ensure that your form isn't encrypted. You may look at this page to see your settings form.
{% endhint %}

![Seacrh Form Result](/files/eA5rzzp6BePwnbbrNmKd)