# Start Chat

Now you can use this bot for conversations with customers. Select your bot for further conversations. 

![Message](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FYMaVeu5Pw0VlHWgr9GBm%2FPolong%20Bot.png?alt=media\&token=ffbece1d-7a50-4998-90a6-dc906ab12c20)

To start a conversation, click the **START** button and the '/start' command will be sent to your bot. Then, you will see that your bot has responded to your chat.

![Start Command](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fx8EdWXUmodLLJESLt9tR%2FStart%20message.png?alt=media\&token=58cb8bb3-01d1-48d7-ac84-4b6a59eddd7c)

And the chat will be received as an incoming ticket, refer to the agent's inbox tab to see the ticket as shown below. 

![Inbox Tab](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FGrENeLO9j7EAWcloB6iM%2FInbox%20Tab%20Agent.png?alt=media\&token=02099f78-56bb-4b9d-b3c3-33ca4d5590d8)

{% hint style="info" %}
Don't forget to change your agent status to "Available" so tickets will enter the agent's **Inbox**.
{% endhint %}