> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/ticket-claim-mode.md). # Ticket Claim Mode This feature allows you to set the selection ticket claim mode used on the dashboard, whether by **Channel** or **Unit**. Using Channel mode provides ticket distribution queues dependent on each channel. Meanwhile, if you use Unit mode, the ticket queue depends on each unit where each unit has different queue ticket distribution. {% hint style="info" %} For further explanation about the unit, please refer to [this](/customer-service/unit-management.md) page. {% endhint %}