Classifier Setting
Last updated
Last updated
After you create a classifier, you can use it on your ticket or in your customer contacts as a tag. Click the 'Gear' () icon to configure your classifier. You will see a pop-up of the classifier settings.
Component Explanation:
| Name | Description |
|---|---|
By default, the classifier on the ticket will be 'True' while the classifier on the contact will be 'False'.
Ticket
To display this classifier when you add tags to your ticket.
Contact
To display this classifier when you add tags to your customer contact.
Exclude from Report
To hide this tag on the analytic report.
