Classifier Setting

After creating a classifier, you can use it as a tag for both tickets and customer contacts. Click the 'Gear' icon () to configure your classifier. This will open a pop-up window displaying the Classifier Settings.

Classifier Setting

Component Explanation:

Name	Description
Ticket	To make this classifier available when adding a tag to a ticket.
Contact	To display this classifier when adding a tag to a customer contact.
Exclude from Report	To hide this tag from the analytics report.

By default, the classifier on the ticket will be 'True' while the classifier on the contact will be 'False'.