For the complete documentation index, see llms.txt. This page is also available as Markdown.
Walk in SLA Time (in Second)
This feature allows you to configure SLA response times usually referring to how quickly you will respond to a technical issue being raised via the Walk-in Customer channel.
For example, if you set Walk-in SLA Time in '10', it means the Agent must handle the walk-in ticket within 10 seconds otherwise when the ticket is closed it will be labeled 'Over SLA'.
