# Walk in SLA Time (in Second)

This feature allows you to configure SLA response times usually referring to how quickly you will respond to a technical issue being raised via the Walk-in Customer channel. 

![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fajpltig9U6fGpotsetA0%2FWalk%20in%20sla%20time%20system%20settings.png?alt=media\&token=274d7efc-ac69-4089-9d0a-ddfb040e0b27)

For example, if you set Walk-in SLA Time in '10', it means the Agent must handle the walk-in ticket within 10 seconds otherwise when the ticket is closed it will be labeled 'Over SLA'.

![Walk-in Customer Ticket](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSgexUJfv_C70p_QLZl%2F-MSggtcIWi2oqhMZq1w1%2FScreen%20Shot%202021-02-04%20at%2017.59.45.png?alt=media\&token=b6fc0251-392e-4f0e-a72a-ca473c27b669)