# Walk in SLA Time (in Second)

This feature allows you to configure SLA response times usually referring to how quickly you will respond to a technical issue being raised via the Walk-in Customer channel. 

![](/files/t11vayFIOIUvJDd5d7cj)

For example, if you set Walk-in SLA Time in '10', it means the Agent must handle the walk-in ticket within 10 seconds otherwise when the ticket is closed it will be labeled 'Over SLA'.

![Walk-in Customer Ticket](/files/-MSggtcIWi2oqhMZq1w1)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/walk-in-sla-time-in-second.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.