Use 3Dolphins built-in attendance reports to determine which agents are absent or to see which agents have not yet taken attendance. Also, run attendance reports to identify agent's attendance data (first in, last out, early entry, late entry, early exit, late exit, etc). To view the report, go to the Analytic menu and click the Employee menus, then click Attendance Report which you can find on the left sidebar.
Component Explanation:
Last updated
| Name | Description |
|---|---|
Date
Indicates report's date.
First In
Indicates agent's first check-in time for that shift.
Last Out
Indicates agent's last check-out time for that shift.
Entry Early
How much ahead of the scheduled shift time the agent has checked in.
Entry Late
How much passed of the scheduled shift time the agent has checked in.
Exit Early
How much ahead of the scheduled shift time the agent has checked out.
Exit Late
How much passed of the scheduled shift time the agent has checked out.
Shift
Agent's shift name.
ATS (Average Time Spent)
Represents the average agent's time spent on their shift.
Here's how to calculate ATS:
Total minutes available : Total minutes in shift
Agent Zulfa Fahimah has been allocated to the "Helpdesk" shift for 60 minutes, beginning at 10 a.m. and ending at 11 a.m. Then, the agent starts checking in at 10.27, which means the agent is only available in shifts for 32 minutes and 43 seconds due to being late for 27 minutes and 17 seconds. So,
ATS= percentage (total minutes available / total minutes in shift)
ATS= 32 minutes 43 seconds / 60 minutes
ATS= 54.36%
ATS Average
Average ATS of agents from all shifts owned by agents.
Note: If the agent has several shifts in one day.
