Monitoring Dashboard Supervisor

Supervisors might not have the time to have an in-depth look into all the incoming tickets and filter them based on different parameters. If they’re looking to get important information about the ticket at a quick glance, monitoring dashboards in the 3Dolphins feature lets them do just that.

Monitoring dashboards consist of multiple useful widgets that will help Supervisor monitor their live agent performance in a day, like today ticket, top case category ticket, and measure live agent productivity.

Component Explanation:

Through this monitoring dashboard, Supervisors can take better data-driven decisions and also motivate their teams to perform better.

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