Send Audio

To make your bot conversations more varied than standard text messages, apart from using images or videos, you can also attach additional information via audio. You can upload audio with 'mp3' and 'wav' file types, with max. size upload is 2MB.

Then how do I add or attach audio to the bot answer?

  1. Create assets in the Digital Library > 'Send Audio'. Then select audio, input heading, and digital group then, click the 'save' button.

  2. Create knowledge and attach digital assets audio that have been made in the first point.

  3. The last step, make sure you attach the knowledge to the bot

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