Edit an Existing Shift

Sometimes, you might need to edit an employee’s shift. Maybe it’s because the agents ask for permission from superiors, it will be too late to work because there are obstacles or other problems.

By default, you cannot edit the current shift (ongoing shift) and only Supervisors can edit an employee’s shift information, and the shift will take effect in one day after its edited.

To edit shift mapping, you can select an agent from the list of the shift mapping page, select the schedule to be updated and click the 'Edit' button (). Then, you will see a pop-up of edit shift. Do the edit shift that is necessary and after you’re done, you can click the 'save' button to update shift.

Edit an Existing Shift