Send Option

To display the answer from the bot in the form of a button. This button is useful for offering the message customers options to choose from, such as pre-determined responses to a question, or actions to take.

For example, as in the image below, we use the digital asset send option to offer the message customers options to choose answers. Then how do I add or attach an option message to the bot answer?

  1. Create assets in the Digital Library > 'Send Option'. Then input heading, description, and update the option button by entering a label and message (payload), click 'save' button

  2. Create knowledge and attach digital assets option that have been made in the first point.

  3. The last step, make sure you attach the knowledge to the bot.

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