Send Document

To make your Bot conversations more varied than standard text messages by adding a digital asset document. This document is useful for providing additional information to customers in the form of pdf, doc, or xls files so they can view and read information offline. You can upload documents with 'doc', 'docx', 'pdf', 'xls', and 'xlsx' file types, with max. size upload is 2MB.

For example, you can use a digital asset document to answer customer questions that are too complex such as how a product works or detailed information on a product. Then how do I add or attach a document to the Bot answer?

  1. Create assets in the Digital Library > 'Send Document'. Then select document, input heading, and digital group then, click the 'save' button.

  2. Create knowledge and attach digital assets documents that have been made in the first point.

  3. The last step, make sure you attach the knowledge to the bot

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