# Voice and Speech

By default, every message a customer receives in chat, system will automatically read incoming messages and convert them into sound. However, if you’d like to disable those voice and speech, simply switch this option off.

![Voice and Speech](/files/ZnrvN8gdpyVpondhTmId)

**Component Explanation:**

| Name          | Description                                                                                             | Example                          |
| ------------- | ------------------------------------------------------------------------------------------------------- | -------------------------------- |
| Enable Speech | This property is to enable features that will turn your voice into an incoming message.                 | ![](/files/lAjqNtQDw3GNTQApoS6h) |
| Enable Voice  | This property is to activate a feature that will read incoming messages and converts them into sound.   | ![](/files/7l72ANTgvKzdXYRg2SPD) |
| Voice Gender  | When you activate the enable voice feature, you can choose the type of voice i.e. male or female voice. | **-**                            |


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