New Email Template
Sometimes you need to reply to the same type of message from customers repeatedly. The Email Template feature allows you to save your answers in the form of templates, so you can reuse them whenever you need them. To add a new template, go to Customer Service > Email Template.
For example, we will explain to you how to create an email template and how to apply it when you will reply to an email message. In the upper right corner, click the '+New Email Template' button. So, you will see a blank page in the new email template form, enter the email template name and email template message, such as the images below
Component Explanation:
Email Template Name
Name of template email you will created
Email Template Messages
Enter a custom message that will appear in the notification emails that are sent. You can insert images or links in the email message.
Click the ‘Save’ button to save the email template. If the template is successfully created, a pop-up notification will appear indicating the process is successful. The template will then be displayed in the Email Template list, as shown in the image below.
The email template that you have created will also appear in the form of an email message reply by clicking on the Customer Service menu > Customer Support > select email tickets you want to reply > click the 'New Email' button (
). Then you will see a form to reply email message, click the 'Email Template' icon, and then you will see a list of email templates such images below.
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