New Email Template
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Sometimes you need to answer the same type of message from your customer. This feature will simplify it for you by saving your answer on a template and using it anytime you needed. If you want to add a new email template, go to the Customer Service menu > Email Template.
For example, we will explain to you how to create an email template and how to apply it when you will reply to an email message. In the upper right corner, click the '+New Email Template' button. So, you will see a blank page in the new email template form, enter the email template name and email template message, such as the images below
Component Explanation:
Email Template Name
Name of template email you will created
Email Template Messages
Enter a custom message that will appear in the notification emails that are sent. You can insert images or links in the email message.
Click the 'save' button, if the email template success created, you will see a success notification pop-up, and the email template will display on the list of email templates like the images below.
The email template that you have created will also appear in the form of an email message reply by clicking on the Customer Service menu > Customer Support > select email tickets you want to reply > click the 'New Email' button (). Then you will see a form to reply email message, click the 'Email Template' icon, and then you will see a list of email templates such images below.
