> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/app-follow/how-to-add-appfollow-channel-rule.md).

# Create New Rule

This section describes for how to be able to run the AppFollow channel and how the customer message can be incoming as a ticket to the **Inbox** tab Agent, make a rule first by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menus, then you will see the Rule Management page, on the top right section click the ***‘New Rule‘*** button, as shown below.

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVL_4NCHmE9_a3qmXm1%2FScreen%20Shot%202021-03-09%20at%2017.41.11.png?alt=media\&token=82c9bd70-4632-4923-aff2-6ba56d55d3a0)

You will see a pop-up to add a new rule channel, select the appfollow channel by clicking the 'add channel' icon (<img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVL_LukgW9VPPMjtiEi%2FScreen%20Shot%202021-03-09%20at%2017.42.58.png?alt=media&amp;token=a02ad5f2-7973-4544-aa80-e009fafe37a8" alt="" data-size="line">), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add AppFollow Channel Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVz-aRbQcWCS6k_G32h%2F-MVzV8Ol2B7xKk2Vuu6U%2FScreen%20Shot%202021-03-17%20at%2016.14.09.png?alt=media\&token=6fb248d9-a6f2-47c3-8c85-c0223359a6a2)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

The AppFollow channel rule was added successfully, and you will see the rule AppFollow in the list of rules management page, as shown in the image below.

![AppFollow Channel Rule Created](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVz-aRbQcWCS6k_G32h%2F-MVzVDPKnMAbGzid1uMv%2FScreen%20Shot%202021-03-17%20at%2016.16.10.png?alt=media\&token=3894e26f-d9d7-43df-935b-60a3b559d290)

After the rule channel is successfully created, to be able to receive an incoming ticket from the AppFollow channel, add team members to the rule by clicking the ***'+ Add Team Member'*** button.

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVz-aRbQcWCS6k_G32h%2F-MVzVIDXL_HDkMMzllze%2FScreen%20Shot%202021-03-17%20at%2016.16.49.png?alt=media\&token=d981c770-48e6-4f2c-ad14-5e2692b42f1b)

Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

![Configure Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVz-aRbQcWCS6k_G32h%2F-MVzVPWDMOwwxysyj-6X%2FScreen%20Shot%202021-03-17%20at%2016.17.53.png?alt=media\&token=4171e923-b4f7-4daf-8de0-599bf7f322df)

**Component Explanation:**&#x20;

| **Name**        | Description                                               |
| --------------- | --------------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.          |
| Max. Assignment | The amount tickets are assigned or handling to the users. |