> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/app-follow/how-to-add-appfollow-channel-rule.md).

# Create New Rule

This section describes for how to be able to run the AppFollow channel and how the customer message can be incoming as a ticket to the **Inbox** tab Agent, make a rule first by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menus, then you will see the Rule Management page, on the top right section click the ***‘New Rule‘*** button, as shown below.

![Add New Rule](/files/-MVL_4NCHmE9_a3qmXm1)

You will see a pop-up to add a new rule channel, select the appfollow channel by clicking the 'add channel' icon (<img src="/files/-MVL_LukgW9VPPMjtiEi" alt="" data-size="line">), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add AppFollow Channel Rule](/files/-MVzV8Ol2B7xKk2Vuu6U)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

The AppFollow channel rule was added successfully, and you will see the rule AppFollow in the list of rules management page, as shown in the image below.

![AppFollow Channel Rule Created](/files/-MVzVDPKnMAbGzid1uMv)

After the rule channel is successfully created, to be able to receive an incoming ticket from the AppFollow channel, add team members to the rule by clicking the ***'+ Add Team Member'*** button.

![Add Team Member](/files/-MVzVIDXL_HDkMMzllze)

Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

![Configure Team Member](/files/-MVzVPWDMOwwxysyj-6X)

**Component Explanation:**&#x20;

| **Name**        | Description                                               |
| --------------- | --------------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.          |
| Max. Assignment | The amount tickets are assigned or handling to the users. |