Result of Create New Webex Channel
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Click enable toggle to activate the Webex channel that has been added.
Open your Webex account, go to the Messaging tab and click the '+' button then select 'Send a Direct Message'.
In the search field 'Add people by name or email' enter your bot's name or username and send a message to your bot to start a conversation. Once you've done that, you'll see that your bot has responded to your conversation.
And your chat will be received as incoming ticket to the Inbox tab of the agent as shown below.
