# Result of Create New Webex Channel

Click enable toggle to activate the Webex channel that has been added.

![Webex Channel](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FZCKxeMmRvOaFH80PC5LJ%2Factivated%20channel%20webex%20edit.png?alt=media\&token=6799ea0b-ed72-4a4e-8e39-28b08fef23f8)

Open your Webex account, go to the **Messaging** tab and click the **'+'** button then select **'Send a Direct Message'**.

![Send Direct Message](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FXYC3jAMMmZOv3nME1ukF%2Fsend%20direct%20message.png?alt=media\&token=f66d4996-b4f6-4e65-88e2-6cb060c4d5d1)

In the search field 'Add people by name or email' enter your bot's name or username and send a message to your bot to start a conversation. Once you've done that, you'll see that your bot has responded to your conversation.

![Start Chat](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FLLmmTFGLi1rlLQSsR00H%2FChat%20bella%20webex.png?alt=media\&token=c5dbab07-c570-44cf-8a79-826d89ce4c6c)

And your chat will be received as incoming ticket to the **Inbox** tab of the agent as shown below.

![Inbox Tab](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FK4xfgIbt5NlkMZa8MbtE%2FNew%20Ticket%20webex.png?alt=media\&token=eb6a2d82-098d-42b5-b09e-0041f8364385)