Filter Conversation Audit
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Last updated
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This feature allows you to filter your conversation audit report. Used to make it easier for you to display reports according to the filter criteria you selected. Go to Analytic, select menu Live Agent, and click Conversation Audit on the top left of the page. After the conversation audit page appears, click the 'Filter' button on the upper right-side page, and you will see a pop-up to filter conversation audit report.
Component Explanation:
Group
To display report according to the selected group.
Line of Business
To display report according to the selected LOB.
Channel Type
To display report according to the selected Channel Account.
Channel Account
To display report according to the selected Channel Account.
Start Date
To display the report starting from the selected date.
End Date
To display the report up to the selected date.
Ticket Number
To set the report display according to entered ticket number.
Live Agent Name
To set the report display according to entered live agent name.
Customer
To set the report display according to entered customer.
Default Filter
Button to set the filter back to default.
Filter
Button to apply the filter that has been set.