# Result of Create New Skype Channel
Switch toggle to activate the skype channel has been added.
On the channel bot, select and click channel **'Skype'.**
On the screen, click the **'Add to Contacts'** button**.**
And pop-up send messages to your skype bot will appear.
On the skype account, enter your message.
Message customers in your youtube channel can be incoming as a ticket to the **'Inbox'** tab agent or **'Unassigned'** tab supervisor.
Agent's Inbox Tab
{% hint style="info" %}
If you log in as **'Agent'**, make sure your agent status is **'Available'**.
{% endhint %}
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