Result of Create New Skype Channel

Switch toggle to activate the skype channel has been added.

Channel Connector

On the channel bot, select and click channel 'Skype'.

Channels

On the screen, click the 'Add to Contacts' button.

Add to Contacts

And pop-up send messages to your skype bot will appear.

Send Messages Bot

On the skype account, enter your message.

Send Chat

Message customers in your youtube channel can be incoming as a ticket to the 'Inbox' tab agent or 'Unassigned' tab supervisor.

Agent's Inbox Tab

If you log in as 'Agent', make sure your agent status is 'Available'.