Result of Create New Skype Channel

Switch toggle to activate the skype channel has been added.

On the channel bot, select and click channel 'Skype'.

On the screen, click the 'Add to Contacts' button.

And pop-up send messages to your skype bot will appear.

On the skype account, enter your message.

Message customers in your youtube channel can be incoming as a ticket to the 'Inbox' tab agent or 'Unassigned' tab supervisor.