# Takeover Ticket

Sometimes the supervisors might need to takeover tickets. Perhaps the agent is preoccupied with other tickets, causing the customer to wait excessively long or encounter other issues that require Supervisor attention. A supervisor can take over a ticket using the **'Reassign'** button or **'Batch Reassign'** button to yourself.

For example, on the dashboard page select a ticket and click the **'Reassign'** button. Then, you will see a pop-up of reassign ticket and you can do a takeover ticket by reassigning the ticket to yourself (Supervisor).

![Pop up Takeover Ticket](/files/MSmeJZvLiwE0C7tSA6ib)

If the takeover ticket is successful, the ticket will move to the **Inbox** tab Supervisor, as shown below.

![Supervisor's Inbox Tab](/files/6GhoD1o3c1xXfA5CDdCS)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/customer-service/dashboard/takeover-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.