Best Practice Instagram

This is a simulation of how the interaction between customers, agents, and supervisors :


Comment on Instagram post

Browse for the photo or video you want to comment on then click the 'Comment' button. Write your comment, and click the 'Post' button.

Your comment will be added to the list of comments and will become a new ticket on the agent.

Agent (Operator) and Supervisor

Reply Chat

If the customer sends a comment on your post, then the message will become a new ticket.

Operator reply the ticket on the conversation chatbox.

View the posting link that is given a comment by the customer in the conversation chatbox.

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