# Best Practice Instagram

This is a simulation of how the interaction between customers, agents, and supervisors :

| Customer                  | Agent (Operator)                                                                                                                 | Supervisor                                                                                                                       |
| ------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| Comment on Instagram post | Reply message                                                                                                                    | Reply message                                                                                                                    |
|                           | View the posting link that is given a comment by the customer in conversation chat.                                              | View the posting link that is given a comment by the customer in conversation chat.                                              |
|                           | If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket. | If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket. |

### **Customer**

#### Comment on Instagram post

Browse for the photo or video you want to comment on then click the **'Comment'** button. Write your comment, and click the **'Post'** button.

![Comment on Instagram](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fd289DOZddOYmknGqPlAw%2FComment%20post.png?alt=media\&token=53c33e35-b087-44fe-99b0-a30941a321aa)

Your comment will be added to the list of comments and will become a new ticket on the agent.

![New Ticket Sent](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FVmPAYDX7qcHPdIuJGInm%2Fcomment%20post%20added.png?alt=media\&token=60c4f6d5-d90e-4cd3-a6ce-37ffd91afa38)

### **Agent (Operator) and Supervisor**

#### **Reply Chat**

If the customer sends a comment on your post, then the message will become a new ticket.

![New Instagram Ticket](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FR8aAioVr2oOYDf7N5Nr2%2Fnew%20ticket%20ig.png?alt=media\&token=d7039536-2e2e-4014-b4fc-fcd9b0d4adb9)

#### Posting Link

Operator reply the ticket on the conversation chatbox.

![Operator Reply Ticket](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FqIOWkSm2P4T45QIABNYI%2FComment%20link%20ig.png?alt=media\&token=5de21dfb-bdb5-468c-a48c-88250a3e5896)

View the posting link that is given a comment by the customer in the conversation chatbox.

![Comment Posted](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FCLJ44ih4AcRrgm0X2jPq%2FInstagram%20comment%20notif.png?alt=media\&token=304f7fa5-273e-4aca-92a3-86f05a4bc518)