Best Practice Instagram

This is a simulation of how the interaction between customers, agents, and supervisors :

Customer	Agent (Operator)	Supervisor
Comment on Instagram post	Reply message	Reply message
	View the posting link that is given a comment by the customer in conversation chat.	View the posting link that is given a comment by the customer in conversation chat.
	If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket.	If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket.

Customer

Comment on Instagram post

Browse for the photo or video you want to comment on then click the 'Comment' button. Write your comment, and click the 'Post' button.

Comment on Instagram

Your comment will be added to the list of comments and will become a new ticket on the agent.

New Ticket Sent

Agent (Operator) and Supervisor

Reply Chat

If the customer sends a comment on your post, then the message will become a new ticket.

New Instagram Ticket

Posting Link

Operator reply the ticket on the conversation chatbox.

Operator Reply Ticket

View the posting link that is given a comment by the customer in the conversation chatbox.

Comment Posted