> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/instagram-bussiness/best-practice-instagram.md).

# Best Practice Instagram

This is a simulation of how the interaction between customers, agents, and supervisors :

| Customer                  | Agent (Operator)                                                                                                                 | Supervisor                                                                                                                       |
| ------------------------- | -------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| Comment on Instagram post | Reply message                                                                                                                    | Reply message                                                                                                                    |
|                           | View the posting link that is given a comment by the customer in conversation chat.                                              | View the posting link that is given a comment by the customer in conversation chat.                                              |
|                           | If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket. | If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket. |

### **Customer**

#### Comment on Instagram post

Browse for the photo or video you want to comment on then click the **'Comment'** button. Write your comment, and click the **'Post'** button.

![Comment on Instagram](/files/kV2wE8qeygA3eijhgCPS)

Your comment will be added to the list of comments and will become a new ticket on the agent.

![New Ticket Sent](/files/a7bJav5LCffHdCH9ZEaD)

### **Agent (Operator) and Supervisor**

#### **Reply Chat**

If the customer sends a comment on your post, then the message will become a new ticket.

![New Instagram Ticket](/files/fdDVxug9IARufr6wEuDS)

#### Posting Link

Operator reply the ticket on the conversation chatbox.

![Operator Reply Ticket](/files/D4volFetFto1L5JIYCxx)

View the posting link that is given a comment by the customer in the conversation chatbox.

![Comment Posted](/files/Uhr3udzcd6tPNqvG9j7p)