Create New Whatsapp Channel

This section describes how to mechanism for creating a new Whatsapp channel, by doing the following steps:

Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page such images below.

On the channel connector page, click the 'Plus' button on the box channel Whatsapp page, and then you will see a pop-up channel setting.

Component Explanation:


Channel Name

Your Whatsapp channel name.


Indicates the phone number that your WhatsApp Business API client has registered


Your username Whatsapp business.


Your password Whatsapp business (must be a minimum of 8 characters and a maximum of 64 characters).

Guest Name

The name that guests will see on their screen as sender.


URL Whatsapp Business API to integrate with 3Dolphins.

Add Whatsapp channel successfully.

Component Explanation:



Channel Name

Name of your Facebook Page channel. Hover on the channel name to view the channel port.


Channel ID

An ID, you register with 3Dolphins. Each channel registered in Omni Channel 3Dolphins has a different ID.


Channel Config Button

Click to edit your configuration channel. The following are various Twitter channel configurations:

  • Registration API: To add your WhatsApp business's credentials certificate to the WhatsApp Docker.

  • Profile API: To add your WhatsApp business profile display starting from address, description, email, industry, website, and about.

  • Picture API: To upload a photo as your Whatsapp business profile photo that customers will view.

  • Management API: To set LOBs that can access this channel. Moreover, ad settings that are integrated with WhatsApp business can be defined using this field.

  • UIC BIC Setting: To determine the UIC and BIC limits. You can check this page to learn more about UIC and BIC.

  • Webhook Settings: To integrate WhatsApp status updates between 3dolphins and other parties.


Channel URL Edit Button

Click to edit channel URL. If connecting with proxy, please adjust the URL accordingly.


Channel URL Copy Button

Click to copy the channel URL to the clipboard.


Online / Offline Button

Click to turn on or off the channel. Red means offline, Green means online.


Refresh Button

Refresh your channel at any time to ensure you are always up to date with the refresh button.

After adding the Whatsapp channel, you must add 'Port' to the channel URL that has been added. To find the channel port, hover over the channel name, then enter the port on the 'Channel edit URL' button.

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