# Create New Agent Status
On the dashboard, agents can change their availability status based on their condition. This status determines whether they can receive tickets automatically or not.
{% hint style="info" %}
Aux status that can receive automatic ticket distribution if the value is "status aux = false"
{% endhint %}
In addition to the status above, you can add a new status. For example, you want to add status for "Training" by selecting **Customer Service** menu, then go to **Auxiliary Mapping** menu.
At the upper right corner, click the **'+New Agent Status'** button. Then, you will see a pop-up form to add a new agent status. Enter a status name (Reason), reason code, and selected the auxiliary, click **'Save'**.
**Component Explanation :**
| Field Name | Description |
| ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Reason | Indicates the name of the Agent status to be added. |
| Reason Code | Code of agent status. |
| Choose Auxiliary | If you select 'True', the Agent cannot receive automatic ticket distribution when selecting this aux. However, if you select 'False' then Agents can receive automatic ticket distribution when in this aux state. |
After new agent status is successfully created, the status will appear on the Agent's Dashboard, as shown image below.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.3dolphins.ai/customer-service/auxiliary-mapping/create-a-new-agent-status.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.