> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/auxiliary-mapping/create-a-new-agent-status.md).

# Create New Agent Status

On the dashboard, agents can change their availability status based on their condition. This status determines whether they can receive tickets automatically or not.

{% hint style="info" %}
Aux status that can receive automatic ticket distribution if the value is "status aux = false"
{% endhint %}

![Agent Status](/files/11mu6aiowxtb9WwBr0Mh)

In addition to the status above, you can add a new status. For example, you want to add status for "Training" by selecting **Customer Service** menu, then go to **Auxiliary Mapping** menu.

<figure><img src="/files/NkEoVhB4Wqylxu0AGfHT" alt=""><figcaption></figcaption></figure>

At the upper right corner, click the **'+New Agent Status'** button. Then, you will see a pop-up form to add a new agent status. Enter a status name (Reason), reason code, and selected the auxiliary, click **'Save'**.

![New Agent Status](/files/fWZ9EbKPX01Ew1ebyrsc)

**Component Explanation :**

| Field Name       | Description                                                                                                                                                                                                        |
| ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Reason           | Indicates the name of the Agent status to be added.                                                                                                                                                                |
| Reason Code      | Code of agent status.                                                                                                                                                                                              |
| Choose Auxiliary | If you select 'True', the Agent cannot receive automatic ticket distribution when selecting this aux. However, if you select 'False' then Agents can receive automatic ticket distribution when in this aux state. |

After new agent status is successfully created, the status will appear on the Agent's Dashboard, as shown image below.

![New Status Created](/files/vTHezkkMk33fwxS0RWm3)